Expert IT Support at Your Fingertips

Reliable Solutions for
Your Technical Challenges

Welcome to ATECHSO's Support Center. Here, we prioritize your IT needs. We offer round-the-clock assistance, comprehensive resources, and personalized guidance to ensure seamless operation of your technology. Our team is here to help you overcome any technical issue, big or small.


Insider's Guide to IT Support

Answers To Popular Questions

The most efficient way to receive prompt support is by using our Support Portal. This platform allows you to quickly submit a support ticket, which is immediately directed to our expert team for a speedy response. If you are unable to submit a ticket via the portal and choose to call our support center, our agents will assist you over the phone and submit a support ticket on your behalf. This ensures that your issue is logged and tracked efficiently, providing you with the fastest and most effective support. Remember, our priority is to address your concerns as quickly as possible, whether you reach out through the portal or over the phone.

Accessing the Support Portal is easy. Simply log in through our website using your credentials. If you don’t have an account yet, please contact your client relations manager for assistance.

Our technicians can securely connect to your system to diagnose and solve problems directly. This allows for efficient resolution of most technical issues.

Our standard support hours are 9 AM to 5 PM, Monday to Friday. However, we offer extended support options for critical issues outside of these hours.

We provide various support plans, including options for 24/7 support. Depending on your plan, additional charges for after-hours support may apply.

Yes. You can track the status of your support ticket through our Support Portal. You’ll receive real-time updates and notifications on your ticket’s progress.

Our Service Level Agreement (SLA) guarantees a response within 2 hours. However, we are proud to say that most tickets are actually addressed much faster, with an average handling time of around 15 minutes. This quick response rate demonstrates our commitment to resolving your IT issues promptly and efficiently. We always strive to exceed expectations and provide rapid support to ensure minimal disruption to your operations.

With our AI-driven management platform, we’re often notified of major issues instantly, typically before our clients are even aware of them. This enables us to proactively address approximately 90% of major issues. However, if you encounter an outage or a critical issue, we recommend submitting a support ticket through our Support Portal with ‘Emergency’ in the subject line for the fastest response. Alternatively, you can call our support line at any time. We have a 24/7 dispatch with live answer, ensuring that your emergency is promptly attended to by our team. Informing the dispatcher that your call is an emergency will help us prioritize your issue effectively.

We offer support for a wide range of third-party software and hardware. Please contact us with specific details for more information.

If an issue cannot be resolved remotely, we will discuss the next steps with you, which may include on-site support or other solutions.

Professional woman with long hair smiling in business attire, overlay with text "25+ Years Experience", denoting expertise and reliability in a service or profession.
Play Video

Redefining IT Support

Discover a revolutionary approach to IT support with ATECHSO. Our video unveils a unique perspective where your success is our priority, not just a byproduct. We challenge the traditional model of IT services that profit from your problems. Instead, we implement a fixed monthly fee system, ensuring our incentives are perfectly aligned with your need for uninterrupted productivity and efficiency. In this model, we don't benefit from your downtime; we thrive on your operational success. Watch our video to understand how ATECHSO is redefining IT support, prioritizing reliability and your business continuity over financial gain. With us, experience the peace of mind that comes from a partnership truly invested in your success.

Our Process

The Path to Resolving Your IT Issues


Submit Your Ticket

Begin your support journey by submitting a ticket via our Support Portal. Quick and easy, it’s the first step toward resolving your IT challenges.


Ticket Assessment

Our team promptly reviews your ticket, understanding the specifics of your issue. We categorize and prioritize it to ensure swift and accurate handling.


Strategic Resolution Planning

Our experts develop a strategic plan to tackle your issue, ensuring an effective and efficient approach tailored to your specific needs.


Action & Deployment

This step is where we actively address your issue, deploying the necessary resources and expertise. We keep you informed throughout this crucial phase.


Resolution & Feedback

Upon resolving your issue, we confirm with you to ensure complete satisfaction. Your feedback is invaluable for us to continuously improve our services.

Your Experience

With Us, You Can Expect

Professional woman with a confident smile against a blue sky background, ideal for business or corporate profiles.
Play Video
Get in touch

Contact Us for Innovative IT Solutions

Ready to transform your IT experience? Whether you have a question or are interested in a consultation, our team is here to assist you. Fill out the form below and let's start a conversation about how ATECHSO can elevate your IT infrastructure to the next level.

Confident businessman in blue shirt holding a smartphone, representing professional communication or mobile technology.

Looking forward to starting a new IT adventure with you.


No Time Right Now ?

Please leave a message. We will contact you!