IT Support Engineer Level II Job Application

IT Support Engineer Level II Job Application

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ATECHSO is a Managed IT company with offices in Los Angeles, Glendale, and Burbank. Our goal is to provide exceptional Managed IT services at a fixed monthly cost that small business can afford. We are known for our professionalism, speedy resolution for technical problems, accuracy, and reliable documentation. Our business model revolves around predicting and preventing problems from happening in the first place.

Job requirements:

  • Be available to work occasionally after hour or on weekends
  • Working from home is not an option (We are following CDC guidelines and provide plenty of PPE supplies)
  • Follow strict protocols and procedures
  • Follow Local, Federal, and international compliance policies & regulations
  • Must be able to lift items up to 60 pounds safely
  • Must occasionally ascend/descend an 8-ft ladder to service or run network cables

Routine tasks:

  • Troubleshoot & resolve support tickets (on client site and/or remotely from NOC center)
  • Comply with company SLAs
  • Prepare & configure new hardware / software
  • Set up & on-board new clients
  • Configure / troubleshoot printers
  • Keep on top of applicable training courses
  • Support & manage client's IT environment
  • Coordinate & push routine updates
  • Set up & configure servers / switches / firewalls / phone systems / etc.
  • Train other engineers as other engineers will train you

Minimum qualifications required:

  • 4+ years of experience troubleshooting Windows 10, 8, 7
  • 2+ years of experience troubleshooting Windows Servers OS
  • 2+ years of experience troubleshooting networks (TCP, DNS, DHCP, cabling)
  • 2+ years of experience troubleshooting printer issues
  • 2+ years of experience Active directory user management
  • 2+ years of experience using and troubleshooting Microsoft Office products
  • Ability to multitask or track multiple issues at the same time

Preferred qualifications:

  • Bachelor's degree in CS or IT
  • Microsoft MCSE, MCITP certification
  • Cisco CCNA, CCENT certification
  • Fortinet NSE4, NSE5, NSE6, NSE7, NSE8
  • In-depth knowledge of network technologies (WAN, LAN, SDWAN, VPN, Routing, VoIP)
  • In-depth knowledge of Microsoft Office 365, Exchange, Teams
  • In-depth knowledge of Active directory and group policies
  • Remote troubleshooting of system with CLI
  • Ability to work with limited supervision
  • Ability to engineer IT solutions
  • Identify operational issues / inefficiencies (root cause analysis)
  • Sound understanding of ITIL, ISO 27001, ISO 20000 requirements

ATECHSO offers:

  • 65K to 100K salary based on skills & experience
  • Medical, Dental, and Vision
  • Technical training courses
  • Opportunity to grow within the company
  • Quarterly team performance bonuses